Frequently Asked Questions

Everything you need to know about your Mozu Doll shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout for those who need their fashion fix sooner.

What is the Mozu Doll return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I ensure I'm ordering the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Do you ship internationally?

Yes, Mozu Doll ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How should I care for my Mozu Doll garments?

To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Most items prefer a cold gentle wash and hanging to dry.